Shipping Policy

Thank you for shopping with MBIXA. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During sales, promotions, or high-volume periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Shipping Locations

We currently ship across India.

If international shipping becomes available, this policy will be updated accordingly.

Estimated Delivery Times

Estimated delivery times after dispatch:

Metro Cities: 3–7 business days
Other Cities and Towns: 5–10 business days
Remote Areas: 7–14 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time at our discretion.

Order Tracking

Once your order is shipped, tracking details will be sent to your registered email address.

If you do not receive tracking information within a reasonable time after placing your order, please contact us at mbixa.support@gmail.com.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

MBIXA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, MBIXA cannot guarantee delivery dates and is not liable for delays caused by:

Courier service disruptions
Weather conditions
Natural disasters
Government restrictions
Public holidays
Other circumstances beyond our control

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Email: mbixa.support@gmail.com

Please include:

Order number
Description of the issue
Photographs of damaged items and packaging (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Delivery Confirmation

Once a package is marked as delivered by the courier, MBIXA is not responsible for lost or stolen packages left at the delivery location. Customers are encouraged to ensure someone is available to receive the package.