Return & Refund Policy

 

At MBIXA, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.

Returns

We accept return requests within 7 days of delivery for eligible items.

To qualify for a return:

• The item must be unused, unworn, and unwashed.

• All original tags must be attached.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

• Sale, clearance, or discounted items (unless defective).

• Gift cards.

• Customized or personalized products.

• Items that have been worn, washed, altered, or damaged after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at mbixa.support@gmail.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging.

After verification, we will arrange a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

We offer exchanges for size-related issues, subject to product availability. To request an exchange, please contact us within 7 days of receiving your order.

Order Cancellation

Orders can only be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

For any return, refund, or exchange inquiries, please contact:

MBIXA Customer Support
Email: mbixa.support@gmail.com

We appreciate your trust in MBIXA and are committed to providing a smooth shopping experience.